/* Golden Mail Box app shell — shared by customer app and operator workspace.
   Visual reference: Innbocks portal screenshots + landing-page brand. */
:root{
  --navy:#0b1526;--navy2:#101d33;--side-bg:#3f72cf;--side-bg-active:#2f5cb0;--side-text:#e7eefc;--side-dim:#bfd0f4;
  --blue:#2463eb;--blue2:#174bc4;--blue-tx:#2463eb;--sky:#eaf2ff;--orange:#f4a524;
  --ink:#17202e;--muted:#6b7a8f;--line:#e4e7ec;--bg:#f2f2ef;--card:#fff;
  --green:#17a06c;--red:#c7402d;--purple:#6d4fd0;--radius:14px;
  --shadow:0 1px 3px rgba(20,32,52,.07),0 8px 24px rgba(20,32,52,.05);
}
*{box-sizing:border-box}
html,body{overflow-x:clip}
body{margin:0;background:var(--bg);color:var(--ink);font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:14.5px;line-height:1.55;-webkit-font-smoothing:antialiased}
a{color:inherit;text-decoration:none}button{font:inherit;cursor:pointer}input,select,textarea{font:inherit}
img{max-width:100%}

/* ── shell ──────────────────────────────────────────────────────────────── */
.shell{display:flex;min-height:100vh;min-height:100dvh}
.sidebar{width:232px;flex:none;background:var(--side-bg);color:var(--side-text);display:flex;flex-direction:column;padding:22px 12px;position:sticky;top:0;height:100vh;height:100dvh;transition:width .3s ease,transform .22s;z-index:30;overflow-y:auto;overflow-x:hidden;scrollbar-gutter:stable;overscroll-behavior:contain}
.sidebar .logo{display:flex;flex-direction:column;align-items:center;text-align:center;gap:9px;padding:4px 6px 18px;border-bottom:1px solid rgba(255,255,255,.07)}
.sidebar .logo img{width:60px;height:60px;border-radius:14px;background:#fff;padding:4px}
.sidebar .logo b{display:block;font-size:.92rem;color:#fff;letter-spacing:.02em}
.sidebar .logo small{display:none}
.side-section{margin:18px 8px 6px;color:var(--side-dim);font-size:.62rem;font-weight:800;letter-spacing:.14em;text-transform:uppercase}
.side-nav{display:grid;gap:2px}
.side-nav a{display:flex;align-items:center;gap:11px;padding:9px 12px;border-radius:9px;color:var(--side-text);font-size:.86rem;font-weight:600;position:relative}
.side-nav a svg{width:17px;height:17px;flex:none;opacity:.75}
.side-nav a:hover{background:rgba(255,255,255,.14);color:#fff}
.side-nav a.active{background:var(--side-bg-active);color:#fff}
.side-nav a.active:before{content:"";position:absolute;left:0;top:20%;bottom:20%;width:4px;border-radius:0 4px 4px 0;background:#ff4d4d}
.collapse-btn{position:absolute;top:60px;right:-15px;z-index:100;width:28px;height:28px;border-radius:50%;border:1px solid var(--line);background:#fff;color:var(--blue-tx);display:grid;place-items:center;box-shadow:0 2px 8px rgba(20,32,52,.25)}
.collapse-btn:hover{background:var(--sky)}
@media(min-width:821px){
  .sidebar.collapsed{width:76px;padding-left:10px;padding-right:10px}
  .sidebar.collapsed .logo img{width:42px;height:42px}
  .sidebar.collapsed .logo b,.sidebar.collapsed .side-section{display:none}
  .sidebar.collapsed .side-nav a{justify-content:center;padding:10px 0;font-size:0}
  .sidebar.collapsed .side-nav a svg{opacity:1}
  .sidebar.collapsed .side-foot{padding:10px 4px}
  .sidebar.collapsed .side-foot .side-profile{justify-content:center;padding:8px 4px;margin-bottom:6px}
  .sidebar.collapsed .side-profile .sp-txt{display:none}
  .sidebar.collapsed .side-foot button{font-size:0;padding:0;height:40px;background:no-repeat center/16px url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23e7eefc' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M9 21H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h4'/%3E%3Cpolyline points='16 17 21 12 16 7'/%3E%3Cline x1='21' y1='12' x2='9' y2='12'/%3E%3C/svg%3E")}
  .sidebar.collapsed .side-foot button:hover{background-color:rgba(255,255,255,.12)}
}
.side-foot{margin-top:auto;padding:10px}
.side-foot .side-profile{display:flex;align-items:center;gap:11px;padding:8px 12px;border-radius:9px;color:var(--side-text);font-size:.86rem;font-weight:600;position:relative;margin-bottom:8px}
.side-foot .side-profile:hover{background:rgba(255,255,255,.14);color:#fff}
.side-foot .side-profile.active{background:var(--side-bg-active);color:#fff}
.side-foot .side-profile.active:before{content:"";position:absolute;left:0;top:20%;bottom:20%;width:4px;border-radius:0 4px 4px 0;background:#ff4d4d}
.sp-av{width:26px;height:26px;border-radius:50%;flex:none;display:grid;place-items:center;background:rgba(255,255,255,.2);font-size:.66rem;font-weight:800;color:#fff;overflow:hidden}
.sp-av img{width:100%;height:100%;object-fit:cover}
.side-foot button{width:100%;padding:11px;border:1px solid rgba(255,255,255,.3);border-radius:10px;background:transparent;color:var(--side-text);font-weight:650;font-size:.85rem}
.side-foot button:hover{background:rgba(255,255,255,.12);color:#fff}
.side-toggle{display:none;position:fixed;top:12px;right:12px;z-index:40;width:40px;height:40px;border-radius:10px;border:1px solid var(--line);background:#fff}
.bottom-nav,.scan-fab{display:none}
.main{flex:1;min-width:0;padding:26px 30px 60px}
.page-head{margin-bottom:20px;display:flex;flex-wrap:wrap}
.page-head h1{margin:0;font-size:1.5rem;letter-spacing:-.02em}
.page-head p{margin:4px 0 0;color:var(--muted);font-size:.88rem}
.mode-banner{margin-bottom:16px;padding:9px 14px;border-radius:10px;background:#fff7e6;border:1px solid #f1ddac;color:#7a5b13;font-size:.8rem;display:flex;gap:8px;align-items:center}
.mode-banner svg,.alert svg{width:17px;height:17px;flex:none}

/* ── cards / layout ───────────────────────────────────────────────────────── */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
.card-pad{padding:20px}
.card-title{display:flex;align-items:center;gap:10px;padding:15px 18px;border-bottom:1px solid var(--line);font-weight:750;font-size:.95rem}
.card-title .spacer{flex:1}
.grid{display:grid;gap:16px}
.grid-2{grid-template-columns:1fr 1fr}
.grid-3{grid-template-columns:repeat(3,1fr)}
.grid-31{grid-template-columns:1.15fr .85fr}
.kv{display:grid;grid-template-columns:1fr 1fr;gap:14px 18px;padding:16px 18px}
.kv .k{display:flex;gap:11px;align-items:flex-start}
.kv .ic{width:34px;height:34px;flex:none;display:grid;place-items:center;border-radius:9px;background:var(--sky);color:var(--blue-tx)}
.kv small{display:block;color:var(--muted);font-size:.72rem}
.kv b{font-size:.9rem}
.section-label{padding:14px 18px 4px;color:var(--muted);font-size:.68rem;font-weight:800;letter-spacing:.1em;text-transform:uppercase}
.note-box{margin:14px 18px 18px;padding:13px 15px;border-radius:11px;font-size:.84rem}
.note-box.green{background:#e9f7ef;border:1px solid #bfe6d0;color:#215d40}
.note-box.blue{background:#eaf1fe;border:1px solid #c7d8f8;color:#274a86}
.note-box.amber{background:#fff7e6;border:1px solid #f1ddac;color:#7a5b13}

/* ── badges ─────────────────────────────────────────────────────────────── */
.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:20px;font-size:.72rem;font-weight:750;background:#eef1f5;color:#54627a;white-space:nowrap}
.badge.green{background:#e2f6ec;color:#127a4f}.badge.blue{background:#e3ecfe;color:#2158c9}
.badge.amber{background:#fdf0d7;color:#96660a}.badge.red{background:#fde4df;color:#b03320}
.badge.purple{background:#ece6fb;color:#5c43b8}.badge.navy{background:#dfe8f5;color:#24466e}
.badge .dot{width:6px;height:6px;border-radius:50%;background:currentColor}

/* ── buttons ────────────────────────────────────────────────────────────── */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:0 16px;border:1px solid transparent;border-radius:10px;background:var(--blue);color:#fff;font-weight:700;font-size:.86rem}
.btn:hover{background:var(--blue2)}
.btn:disabled{opacity:.55;cursor:not-allowed}
.btn.outline{background:#fff;color:var(--ink);border-color:var(--line)}
.btn.outline:hover{background:#f6f8fb;color:var(--blue-tx)}
.btn.navy{background:var(--navy)}.btn.navy:hover{background:#16233c}
.btn.danger{background:var(--red)}.btn.danger:hover{background:#a93220}
.btn.ghost{background:transparent;color:var(--blue-tx);padding:0 8px;min-height:32px}
.btn.sm{min-height:32px;padding:0 12px;font-size:.8rem}
.action-col{display:grid;gap:10px;padding:16px}
.action-btn{display:flex;align-items:center;justify-content:center;gap:10px;width:100%;min-height:48px;border:0;border-radius:10px;color:#fff;font-weight:750;font-size:.88rem;transition:transform .12s,opacity .2s}
.action-btn:hover:not(:disabled){transform:translateY(-1px)}
.action-btn:disabled{opacity:.45;cursor:not-allowed}
.action-btn svg{width:17px;height:17px}
.action-btn.purple{background:var(--purple)}.action-btn.green{background:#1f9d6c}
.action-btn.blue{background:#2557d6}.action-btn.brown{background:#8a4b2a}
.action-btn.red{background:#b8402e}.action-btn.navy{background:var(--navy)}
.action-btn.gray{background:#6f7b6c}.action-btn.dark{background:#22262d}
.action-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin:16px 0}
.action-tile{display:grid;place-items:center;gap:8px;padding:14px 8px;border:0;border-radius:12px;color:#fff;font-weight:750;font-size:.76rem}
.action-tile:disabled{opacity:.45;cursor:not-allowed}
.action-tile svg{width:20px;height:20px}

/* ── mail list / detail ─────────────────────────────────────────────────── */
.mail-split{display:grid;grid-template-columns:minmax(300px,400px) 1fr;gap:0;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;background:#fff;min-height:60vh}
.mail-list{border-right:1px solid var(--line);background:#fbfbf9;display:flex;flex-direction:column}
.mail-list-head{padding:16px 16px 12px;border-bottom:1px solid var(--line)}
.search{display:flex;align-items:center;gap:8px;padding:0 12px;border:1px solid var(--line);border-radius:9px;background:#fff;height:38px}
.search svg{width:18px;height:18px;flex-shrink:0;color:var(--muted)}
.search input{border:0;outline:0;flex:1;background:transparent;font-size:.86rem}
.mail-item{display:flex;gap:12px;padding:13px 16px;border-bottom:1px solid var(--line);cursor:pointer;align-items:center}
.mail-item:hover{background:#f3f6fa}
.mail-item.sel{background:#e8f0fd;border-left:3px solid var(--blue);padding-left:13px}
.mail-item .thumb{width:52px;height:44px;flex:none;border-radius:8px;background:#dce6f2;overflow:hidden;display:grid;place-items:center;color:#5a7a9f}
.mail-item .thumb img{width:100%;height:100%;object-fit:cover}
.mail-item .mi{flex:1;min-width:0}
.mail-item .mi b{font-size:.86rem;display:block}
.mail-item .mi small{display:block;color:var(--muted);font-size:.73rem;margin-top:1px}
.mail-item .ago{color:var(--muted);font-size:.72rem;white-space:nowrap}
.mail-detail{flex:1;padding:22px;background:#fff;min-width:0}
.preview-img{width:100%;border-radius:12px;border:1px solid var(--line);background:#eef2f7;min-height:220px;display:grid;place-items:center;color:#8aa0bb;overflow:hidden}
.preview-img img{width:100%;display:block}

/* ── tables ─────────────────────────────────────────────────────────────── */
table.tbl{width:100%;border-collapse:collapse;font-size:.85rem}
.tbl th{padding:10px 14px;text-align:left;color:var(--muted);font-size:.7rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase;border-bottom:1px solid var(--line)}
.tbl td{padding:12px 14px;border-bottom:1px solid var(--line);vertical-align:middle}
.tbl tr:last-child td{border-bottom:0}
.tbl tr.clickable{cursor:pointer}.tbl tr.clickable:hover{background:#f6f8fb}

/* ── forms / modals / misc ──────────────────────────────────────────────── */
.field{display:grid;gap:6px;margin-bottom:14px}
.field label{font-size:.78rem;font-weight:700;color:#3c4c62}
.field input,.field select,.field textarea{padding:10px 12px;border:1px solid var(--line);border-radius:9px;background:#fff;font-size:.88rem;width:100%}
.field input:focus,.field select:focus,.field textarea:focus{outline:2px solid #bcd2f5;border-color:var(--blue-tx)}
.switch{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:13px 0;border-bottom:1px solid var(--line)}
.switch:last-child{border:0}
.switch .sw{position:relative;width:42px;height:24px;flex:none}
.switch input{position:absolute;opacity:0;inset:0;cursor:pointer;z-index:1;margin:0}
.switch .tr{position:absolute;inset:0;border-radius:20px;background:#d4dae2;transition:.2s}
.switch .tr:after{content:"";position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:.2s;box-shadow:0 1px 3px rgba(0,0,0,.2)}
.switch input:checked+.tr{background:var(--blue)}
.switch input:checked+.tr:after{left:21px}
.modal[hidden]{display:none}
.modal{position:fixed;inset:0;z-index:60;display:grid;place-items:center;padding:20px;background:rgba(8,16,30,.55)}
.modal-card{width:min(460px,100%);background:#fff;border-radius:16px;box-shadow:0 24px 80px rgba(0,0,0,.3);overflow:hidden}
.modal-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--line)}
.modal-head b{font-size:1rem}
.modal-sub{display:block;font-size:.76rem;color:var(--muted);font-weight:500;margin-top:2px}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.seg button:disabled{opacity:.45;cursor:not-allowed}
.modal-body{padding:20px}
.modal-foot{display:flex;justify-content:flex-end;gap:10px;padding:0 20px 20px}
.modal-foot.split{justify-content:space-between;align-items:center;padding:14px 22px;border-top:1px solid var(--line)}
.modal-x{width:32px;height:32px;border:0;border-radius:8px;background:#f1f3f6;font-size:1rem}
.modal-card.wide{width:min(960px,95vw)}
.modal-body.split{display:grid;grid-template-columns:1fr 300px;padding:0}
.modal-body-left{padding:22px 26px}
.modal-body-right{padding:22px 26px;background:#fcfcfc;border-left:1px solid var(--line);display:flex;flex-direction:column;justify-content:space-between;gap:14px}
.seg{display:inline-flex;gap:4px;background:#eef2f7;border-radius:9px;padding:3px}
.seg button{border:0;background:transparent;padding:6px 12px;border-radius:7px;font:inherit;font-size:.78rem;font-weight:700;color:var(--muted);cursor:pointer}
.seg button.on{background:#fff;color:var(--ink);box-shadow:0 1px 4px rgba(15,39,72,.12)}
.form-grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}
.pick-cards{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}
.pick-card{position:relative;border:1px solid var(--line);border-radius:11px;padding:11px 12px;cursor:pointer;font-size:.8rem;transition:border-color .12s,background .12s}
.pick-card input{position:absolute;opacity:0;pointer-events:none}
.pick-card b{display:block;font-size:.85rem}
.pick-card small{color:var(--muted);font-size:.72rem}
.pick-card.on{border-color:var(--blue-tx);background:var(--sky)}
.stepper{display:grid}
.step{display:flex;gap:10px;padding-bottom:14px;position:relative;font-size:.8rem}
.step .n{width:20px;height:20px;flex:none;border-radius:50%;background:var(--blue);color:#fff;display:grid;place-items:center;font-size:.68rem;font-weight:800}
.step:not(:last-child):before{content:"";position:absolute;left:9px;top:22px;bottom:-2px;width:2px;background:var(--line)}
.step small{display:block;color:var(--muted);font-size:.72rem}
.toolbar{display:flex;gap:10px;margin-bottom:14px;align-items:center;flex-wrap:wrap}
.toolbar input[type=text]{flex:1;min-width:180px;padding:10px 12px;border:1px solid var(--line);border-radius:9px;background:#fff;font:inherit;font-size:.88rem}
.toolbar input[type=text]:focus{outline:2px solid #bcd2f5;border-color:var(--blue-tx)}
.pillf{border:1px solid var(--line);border-radius:999px;background:#fff;padding:6px 13px;font-size:.76rem;font-weight:700;color:var(--muted);cursor:pointer}
.pillf.on{background:var(--blue);color:#fff;border-color:var(--blue-tx)}
.opt{display:flex;align-items:center;gap:13px;width:100%;padding:14px;border:1px solid var(--line);border-radius:12px;background:#fff;text-align:left;margin-bottom:10px}
.opt:hover{border-color:#b9cbe8;background:#f8faff}
.opt b{display:block;font-size:.9rem}.opt small{color:var(--muted);font-size:.78rem}
.opt .oi{width:36px;height:36px;flex:none;display:grid;place-items:center;border-radius:9px;background:var(--sky);color:var(--blue-tx)}
.toast{position:fixed;right:20px;bottom:20px;z-index:80;max-width:min(360px,calc(100vw - 40px));padding:13px 17px;border-radius:11px;background:var(--navy);color:#fff;font-size:.86rem;box-shadow:0 12px 40px rgba(0,0,0,.25);opacity:0;transform:translateY(10px);transition:.25s;pointer-events:none}
.toast.show{opacity:1;transform:none}
.toast.err{background:#8f2a1c}
.empty{padding:38px 20px;text-align:center;color:var(--muted);font-size:.87rem}
.empty b{display:block;color:#3c4c62;font-size:.95rem;margin-bottom:4px}
.timeline{display:grid;gap:0;padding:14px 18px}
.tl-item{display:grid;grid-template-columns:26px 1fr;gap:10px;position:relative;padding-bottom:16px}
.tl-item:before{content:"";position:absolute;left:12px;top:26px;bottom:0;width:2px;background:#e6eaef}
.tl-item:last-child:before{display:none}
.tl-dot{width:26px;height:26px;border-radius:50%;background:#eaf1fb;display:grid;place-items:center;color:var(--blue-tx);z-index:1}
.tl-dot.green{background:#e2f6ec;color:var(--green)}
.tl-item b{font-size:.85rem}.tl-item small{display:block;color:var(--muted);font-size:.75rem}
.chat{display:grid;gap:14px;padding:18px;max-height:52vh;overflow-y:auto;align-content:start}
.bubble{max-width:78%;padding:12px 15px;border-radius:14px;font-size:.87rem;background:#fff;border:1px solid var(--line)}
.bubble small{display:block;margin-bottom:5px;color:var(--muted);font-size:.66rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase}
.bubble.me{justify-self:end;background:var(--navy);color:#fff;border-color:var(--navy)}
.bubble.me small{color:#8fa3bd}
.thread-item{padding:14px 18px;border-bottom:1px solid var(--line);cursor:pointer}
.thread-item:hover,.thread-item.sel{background:#f4f7fb}
.thread-item b{font-size:.88rem}
.thread-item small{display:block;color:var(--muted);font-size:.78rem;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.stats-row{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:16px}
@media(max-width:700px){.stats-row{grid-template-columns:1fr}}
.stat{padding:18px}
.stat b{display:block;font-size:1.6rem;letter-spacing:-.02em}
.stat span{color:var(--muted);font-size:.78rem}
.plan-card{position:relative;padding:20px;border:1px solid var(--line);border-radius:14px;background:#fff}
.plan-card.popular{border:2px solid var(--blue)}
.plan-card .pname{color:var(--muted);font-size:.72rem;font-weight:850;letter-spacing:.12em}
.plan-card .pprice{font-size:1.9rem;font-weight:800;letter-spacing:-.04em;margin:8px 0 2px}
.plan-card .pvat{color:var(--muted);font-size:.76rem}
.bill-toggle{display:inline-flex;gap:4px;padding:4px;border:1px solid var(--line);border-radius:999px;background:#fff}
.bill-toggle button{border:0;background:transparent;padding:7px 15px;border-radius:999px;font:inherit;font-size:.8rem;font-weight:750;color:var(--muted);cursor:pointer;display:inline-flex;align-items:center;gap:7px}
.bill-toggle button.on{background:var(--blue);color:#fff}
.bill-toggle .save-tag{padding:2px 8px;border-radius:999px;background:#e2f6ec;color:#127a4f;font-size:.64rem;font-weight:850}
.bill-toggle button.on .save-tag{background:rgba(255,255,255,.22);color:#fff}
.divider{height:1px;background:var(--line);margin:14px 0}
.price-line{display:flex;justify-content:space-between;padding:5px 0;font-size:.88rem}
.price-line.total{font-weight:800;border-top:1px solid var(--line);padding-top:9px;margin-top:5px}
.tabs{display:flex;gap:6px;margin-bottom:16px}
.tabs button{padding:8px 14px;border:1px solid var(--line);border-radius:9px;background:#fff;font-weight:700;font-size:.82rem;color:#54627a}
.tabs button.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.auth-wrap{min-height:100vh;min-height:100dvh;display:grid;place-items:center;background:#0b1a2e;padding:24px;background-image:radial-gradient(circle at 85% 10%,rgba(90,140,230,.25),transparent 45%);transition:background-color .5s cubic-bezier(.4,0,.2,1)}
.auth-wrap[data-role=staff]{background:#0d211a;background-image:radial-gradient(circle at 85% 10%,rgba(16,185,129,.22),transparent 45%)}
.auth-wrap[data-role=staff] .auth-card{border-top:3px solid #10b981}
.auth-card{width:min(430px,100%);background:#fff;border-radius:18px;padding:34px;box-shadow:0 30px 90px rgba(0,0,0,.4)}
.auth-card .brand{display:flex;align-items:center;gap:10px;margin-bottom:22px}
.auth-card .brand img{width:40px;height:40px}
.auth-card h1{margin:0 0 4px;font-size:1.35rem;letter-spacing:-.02em}
.auth-card .sub{color:var(--muted);font-size:.85rem;margin-bottom:20px}
.auth-err{display:none;margin-bottom:14px;padding:10px 13px;border-radius:9px;background:#fde4df;color:#9c301d;font-size:.83rem}
.auth-err.show{display:block}
.auth-alt{margin-top:18px;text-align:center;font-size:.84rem;color:var(--muted)}
.auth-alt a{color:var(--blue-tx);font-weight:700}
.alert{display:flex;gap:10px;align-items:flex-start;padding:12px 15px;border-radius:11px;font-size:.85rem;margin-bottom:14px}
.alert.warn{background:#fff7e6;border:1px solid #f1ddac;color:#7a5b13}
.alert.info{background:#eaf1fe;border:1px solid #c7d8f8;color:#274a86}
.user-corner{position:fixed;top:12px;right:18px;z-index:45;display:flex;align-items:center;gap:8px}
.corner-btn{position:relative;width:38px;height:38px;border-radius:50%;border:1px solid var(--line);background:#fff;display:grid;place-items:center;color:var(--ink);box-shadow:var(--shadow);cursor:pointer}
.corner-btn svg{width:19px;height:19px}
.corner-btn.bell-off{color:var(--muted)}
.bell-dot{position:absolute;top:2px;right:2px;width:9px;height:9px;border-radius:50%;border:2px solid #fff}
.bell-dot.on{background:var(--green)}.bell-dot.off{background:var(--orange)}
.avatar-btn{width:38px;height:38px;border-radius:50%;border:2px solid #fff;background:var(--side-bg);color:#fff;font-weight:800;font-size:.78rem;display:grid;place-items:center;cursor:pointer;overflow:hidden;box-shadow:var(--shadow);padding:0}
.avatar-btn img{width:100%;height:100%;object-fit:cover;display:block}
.corner-menu{position:absolute;top:46px;right:0;min-width:170px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 14px 44px rgba(15,32,56,.18);overflow:hidden}
.corner-menu a,.corner-menu button{display:flex;align-items:center;gap:10px;width:100%;padding:11px 14px;border:0;background:#fff;font-size:.84rem;font-weight:650;color:var(--ink);text-align:left;cursor:pointer}
.corner-menu a:hover,.corner-menu button:hover{background:#f4f7fb}
.corner-menu svg{width:16px;height:16px;color:var(--muted)}
.corner-menu .cm-head{padding:11px 14px;border-bottom:1px solid var(--line);font-size:.74rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:220px}
.spin{display:inline-block;width:15px;height:15px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:sp .7s linear infinite}
@keyframes sp{to{transform:rotate(360deg)}}
.scan-layout{display:grid;grid-template-columns:190px 1fr;gap:18px}
.scan-thumb{border:2px solid transparent;border-radius:12px;overflow:hidden;background:#fff;cursor:pointer}
.scan-thumb.on{border-color:var(--ink)}
.scan-view{min-height:520px;border:1px solid var(--line);border-radius:14px;background:#e9e9e5;display:grid;place-items:center;overflow:auto}
.scan-view object,.scan-view iframe,.scan-view embed{width:100%;height:640px;border:0;background:#fff}
.topbar{display:none;align-items:center;gap:12px;margin:-8px 0 16px}
.comms-split{grid-template-columns:220px 1fr;border:0;border-radius:0;min-height:420px}
@media(max-width:1100px){.grid,.grid-3,.grid-31,.grid-2{grid-template-columns:1fr!important}.mail-split,.comms-split{grid-template-columns:1fr!important}.mail-list{border-right:0;border-bottom:1px solid var(--line);max-height:420px;overflow:auto}.action-grid{grid-template-columns:repeat(3,1fr)}.scan-layout{grid-template-columns:1fr}}
@media(max-width:820px){
  .user-corner{right:64px}
  .sidebar{position:fixed;left:0;right:auto;transform:translateX(-105%);z-index:36}
  .sidebar.open{transform:none;box-shadow:0 0 60px rgba(0,0,0,.4)}
  .collapse-btn{display:grid;top:22px}
  .side-toggle{display:grid;place-items:center}
  .main{padding:70px 16px 110px}
  .topbar{display:flex}
  .kv{grid-template-columns:1fr}
  .card{overflow-x:auto}
  table.tbl{min-width:520px}
  .action-grid{grid-template-columns:repeat(3,1fr)}
  .page-head h1{font-size:1.25rem}
  .bottom-nav{display:grid;grid-auto-flow:column;grid-auto-columns:1fr;justify-items:center;align-items:center;position:fixed;left:0;right:0;bottom:0;z-index:35;gap:2px;padding:6px 6px calc(6px + env(safe-area-inset-bottom));background:#fff;border-top:1px solid var(--line);box-shadow:0 -4px 18px rgba(20,32,52,.06)}
  .bottom-nav a{width:100%;display:grid;place-items:center;gap:3px;padding:6px 2px;border-radius:9px;color:var(--muted);font-size:.61rem;font-weight:700;text-align:center;line-height:1}
  .bottom-nav a svg{width:20px;height:20px}
  .bottom-nav a.active{color:var(--blue-tx);background:var(--sky)}
  .scan-fab{display:grid;place-items:center;position:fixed;right:20px;bottom:calc(80px + env(safe-area-inset-bottom));z-index:34;width:56px;height:56px;border-radius:50%;border:0;background:var(--blue);color:#fff;box-shadow:0 6px 18px rgba(20,32,52,.35);cursor:pointer}
  .scan-fab:active{transform:scale(.94)}
  .scan-fab svg{width:24px;height:24px}
  .modal{padding:10px}
  .modal-card{max-height:92vh;max-height:92dvh;overflow:auto}
  /* ≥16px inputs — prevents iOS auto-zoom (and the stuck-zoom state that
     looks like a broken layout/height bug) on field focus */
  .field input,.field select,.field textarea,.toolbar input[type=text],
  .search input,.chat input,.chat textarea{font-size:16px}
  .modal-body.split{grid-template-columns:1fr}
  .modal-body-right{border-left:0;border-top:1px solid var(--line)}
  .form-grid3,.pick-cards{grid-template-columns:1fr 1fr}
  .form-row{grid-template-columns:1fr}
}
@media(max-width:480px){.action-grid{grid-template-columns:repeat(2,1fr)}.page-head h1{font-size:1.15rem}}

/* Embedded Stripe Checkout overlay + auth role tabs */
.checkout-overlay{position:fixed;inset:0;z-index:120;background:rgba(8,14,24,.6);overflow:auto;padding:28px 14px;display:flex;justify-content:center;align-items:flex-start}
.checkout-card{position:relative;width:min(720px,100%);background:#fff;border-radius:16px;padding:20px;box-shadow:0 30px 80px rgba(0,0,0,.35)}
.checkout-card .modal-x{position:absolute;top:10px;right:10px;z-index:2}
.checkout-mount{min-height:420px}
.role-tabs{display:flex;gap:6px;background:#eef2f7;border-radius:11px;padding:5px;margin-bottom:20px}
.role-tabs button{flex:1;border:0;background:transparent;padding:9px 10px;border-radius:8px;font:inherit;font-weight:700;font-size:.83rem;color:var(--muted);cursor:pointer}
.role-tabs button.active{background:#fff;color:var(--ink);box-shadow:0 1px 4px rgba(15,39,72,.12)}

/* ── theme toggle button (sidebar foot + auth page) ───────────────────────── */
.side-foot-row{display:flex;gap:8px}
.side-foot-row>button:first-child{flex:1}
.side-foot .theme-toggle{width:40px;flex:none;display:grid;place-items:center;padding:0}
.theme-toggle svg{width:16px;height:16px}
.sidebar.collapsed .side-foot-row{flex-direction:column;align-items:center}
.sidebar.collapsed .side-foot-row>button:first-child{flex:none;width:100%}
.auth-theme{position:fixed;top:16px;right:16px;z-index:5;width:40px;height:40px;border-radius:50%;border:1px solid rgba(255,255,255,.25);background:rgba(255,255,255,.08);color:#fff;display:grid;place-items:center;cursor:pointer}
.auth-theme svg{width:17px;height:17px}

/* ── dark theme ───────────────────────────────────────────────────────────── */
[data-theme=dark]{
  color-scheme:dark;
  --ink:#f1f5f9;--muted:#94a3b8;--line:#334155;--bg:#0f172a;--card:#1e293b;--blue-tx:#38bdf8;
  --sky:#1b2c47;--navy:#22314e;--shadow:0 1px 3px rgba(0,0,0,.5),0 8px 24px rgba(0,0,0,.35);
}
[data-theme=dark] .mail-split,[data-theme=dark] .mail-detail,[data-theme=dark] .search,
[data-theme=dark] .field input,[data-theme=dark] .field select,[data-theme=dark] .field textarea,
[data-theme=dark] .toolbar input[type=text],[data-theme=dark] .pillf,[data-theme=dark] .opt,
[data-theme=dark] .plan-card,[data-theme=dark] .bill-toggle,[data-theme=dark] .tabs button,
[data-theme=dark] .bubble,[data-theme=dark] .btn.outline,[data-theme=dark] .modal-card,
[data-theme=dark] .corner-btn,[data-theme=dark] .corner-menu,[data-theme=dark] .corner-menu a,
[data-theme=dark] .corner-menu button,[data-theme=dark] .auth-card,[data-theme=dark] .checkout-card,
[data-theme=dark] .scan-thumb,[data-theme=dark] .side-toggle,[data-theme=dark] .collapse-btn,
[data-theme=dark] .bottom-nav,[data-theme=dark] .seg button.on,[data-theme=dark] .role-tabs button.active,
[data-theme=dark] .scan-view object,[data-theme=dark] .scan-view iframe,[data-theme=dark] .scan-view embed{background:var(--card);color:var(--ink)}
[data-theme=dark] .mail-list,[data-theme=dark] .modal-body-right,[data-theme=dark] .seg,
[data-theme=dark] .role-tabs,[data-theme=dark] .preview-img,[data-theme=dark] .scan-view{background:#162033}
[data-theme=dark] .modal-x{background:#2b3a55;color:var(--ink)}
[data-theme=dark] .mail-item:hover,[data-theme=dark] .tbl tr.clickable:hover,[data-theme=dark] .thread-item:hover,
[data-theme=dark] .thread-item.sel,[data-theme=dark] .corner-menu a:hover,[data-theme=dark] .corner-menu button:hover,
[data-theme=dark] .btn.outline:hover,[data-theme=dark] .opt:hover{background:#243650}
[data-theme=dark] .mail-item.sel{background:#1b2c47}
[data-theme=dark] .opt:hover{border-color:#3b5a8a}
[data-theme=dark] .field label,[data-theme=dark] .empty b{color:#cbd5e1}
[data-theme=dark] .field input:focus,[data-theme=dark] .field select:focus,[data-theme=dark] .field textarea:focus,
[data-theme=dark] .toolbar input[type=text]:focus{outline:2px solid rgba(59,130,246,.35);border-color:var(--blue-tx)}
[data-theme=dark] .mail-item .thumb{background:#2c3c58;color:#8ba6c4}
[data-theme=dark] .tl-item:before{background:var(--line)}
[data-theme=dark] .tl-dot{background:var(--sky)}
[data-theme=dark] .tl-dot.green{background:rgba(23,160,108,.2);color:#5fd6a4}
[data-theme=dark] .switch .tr{background:#3b4a63}
[data-theme=dark] .avatar-btn,[data-theme=dark] .bell-dot{border-color:var(--card)}
[data-theme=dark] .badge{background:#26344d;color:#94a3b8}
[data-theme=dark] .badge.green,[data-theme=dark] .bill-toggle .save-tag{background:rgba(23,160,108,.18);color:#5fd6a4}
[data-theme=dark] .badge.blue{background:rgba(59,130,246,.18);color:#8fb8f8}
[data-theme=dark] .badge.amber{background:rgba(244,165,36,.15);color:#f4c56a}
[data-theme=dark] .badge.red,[data-theme=dark] .auth-err{background:rgba(199,64,45,.2);color:#f08570}
[data-theme=dark] .badge.purple{background:rgba(109,79,208,.25);color:#b3a1f0}
[data-theme=dark] .badge.navy{background:rgba(148,163,184,.18);color:#a8bcd4}
[data-theme=dark] .note-box.green{background:rgba(23,160,108,.14);border-color:rgba(23,160,108,.3);color:#7edcb2}
[data-theme=dark] .note-box.blue,[data-theme=dark] .alert.info{background:rgba(59,130,246,.14);border-color:rgba(59,130,246,.3);color:#9dc0f8}
[data-theme=dark] .note-box.amber,[data-theme=dark] .alert.warn,[data-theme=dark] .mode-banner{background:rgba(244,165,36,.13);border-color:rgba(244,165,36,.3);color:#f4c56a}
[data-theme=dark] .auth-wrap{background:#0b1322}
[data-theme=dark] .auth-wrap[data-role=staff]{background:#0b1d18;background-image:radial-gradient(circle at 85% 10%,rgba(16,185,129,.18),transparent 45%)}
[data-theme=dark] .btn.navy,[data-theme=dark] .tabs button.on{border-color:#3b4a63}
[data-theme=dark] .auth-card .brand span{color:#f1f5f9!important}
[data-theme=dark] .modal{background:rgba(2,6,14,.7)}

/* ── searchable customer combobox (operator pickers) ─────────────────────── */
.custcombo{position:relative}
.custcombo-list{position:absolute;top:100%;left:0;right:0;z-index:40;margin-top:6px;max-height:270px;overflow:auto;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 18px 40px rgba(12,26,46,.18)}
.custcombo-item{display:flex;gap:10px;align-items:center;padding:9px 12px;cursor:pointer}
.custcombo-item:hover{background:#f5f8fd}
.custcombo-item img{width:30px;height:30px;border-radius:50%;object-fit:cover;background:#fff;border:1px solid var(--line);flex:none}
.custcombo-item .cc-meta{min-width:0}
.custcombo-item .cc-meta b{display:block;font-size:.85rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.custcombo-item .cc-meta small{color:var(--muted);font-size:.74rem}
.custcombo-empty{padding:14px;text-align:center;color:var(--muted);font-size:.8rem}
[data-theme="dark"] .custcombo-list{background:var(--card,#1e293b);border-color:var(--line)}
[data-theme="dark"] .custcombo-item:hover{background:rgba(148,163,184,.12)}

/* ── misc: flag chips, didit inline logo ─────────────────────────────────── */
.flag-chip{display:inline-flex;align-items:center;gap:8px}
.flag-chip img{width:22px;height:15px;object-fit:cover;border-radius:3px;box-shadow:0 0 0 1px var(--line)}
.didit-logo{height:.95em;width:auto;vertical-align:-.12em}
.didit-mark{height:1.1em;width:auto;vertical-align:-.16em}

/* ── shared states: loading / offline / focus ─────────────────────────────── */
.loading{display:flex;align-items:center;justify-content:center;gap:10px;padding:40px 20px;color:var(--muted);font-size:.88rem}
.spin.dark{border-color:rgba(36,99,235,.25);border-top-color:var(--blue-tx);vertical-align:-3px;margin-right:6px}
.offline-banner{position:fixed;left:50%;top:10px;transform:translateX(-50%);z-index:200;padding:9px 16px;border-radius:999px;background:#8f2a1c;color:#fff;font-size:.82rem;font-weight:700;box-shadow:0 8px 24px rgba(0,0,0,.25);max-width:calc(100vw - 24px);text-align:center}
:focus-visible{outline:3px solid #7aa7f7;outline-offset:2px}
.btn:focus-visible,.action-btn:focus-visible,.action-tile:focus-visible,.pillf:focus-visible{outline:3px solid #7aa7f7;outline-offset:2px}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation-duration:.01ms!important}}

/* ── filter chips ─────────────────────────────────────────────────────────── */
.chips{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px}
.chips .cnt{display:inline-block;min-width:18px;padding:0 5px;margin-left:4px;border-radius:9px;background:rgba(0,0,0,.08);font-size:.7rem}
.pillf.on .cnt{background:rgba(255,255,255,.25)}

/* ── request progress tracker ─────────────────────────────────────────────── */
.trk-box{border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin:8px 0}
.trk-title{display:block;font-size:.82rem;margin-bottom:8px}
.trk-list{list-style:none;margin:0;padding:0;display:grid;gap:0}
.trk{display:grid;grid-template-columns:22px 1fr;gap:10px;position:relative;padding-bottom:12px;font-size:.82rem}
.trk:last-child{padding-bottom:0}
.trk:not(:last-child):before{content:"";position:absolute;left:10px;top:22px;bottom:0;width:2px;background:var(--line)}
.trk-dot{width:22px;height:22px;border-radius:50%;border:2px solid var(--line);background:var(--card);display:grid;place-items:center;z-index:1}
.trk-dot svg{width:13px;height:13px}
.trk.done .trk-dot{background:var(--green);border-color:var(--green);color:#fff}
.trk.done:not(:last-child):before{background:var(--green)}
.trk.now .trk-dot{border-color:var(--blue-tx);box-shadow:0 0 0 4px rgba(36,99,235,.15)}
.trk.todo b{color:var(--muted);font-weight:600}
.trk small{display:block;color:var(--muted);font-size:.74rem}

/* ── onboarding stepper ───────────────────────────────────────────────────── */
.ob-steps{list-style:none;margin:0;padding:8px 18px 14px;display:grid}
.ob-steps li{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--line)}
.ob-steps li:last-child{border-bottom:0}
.ob-n{width:28px;height:28px;flex:none;border-radius:50%;display:grid;place-items:center;background:#eef1f5;color:var(--muted);font-weight:800;font-size:.78rem}
.ob-n svg{width:15px;height:15px}
.ob-steps li.done .ob-n{background:var(--green);color:#fff}
.ob-steps li.now .ob-n{background:var(--blue);color:#fff}
.ob-txt{flex:1;min-width:0}.ob-txt b{display:block;font-size:.88rem}.ob-txt small{color:var(--muted);font-size:.76rem}
.ob-steps li.done .ob-txt b{color:var(--muted);text-decoration:line-through;text-decoration-color:rgba(0,0,0,.2)}

/* ── responsive "card" tables: rows stack with labels on phones ───────────── */
@media(max-width:640px){
  table.tbl.stack,table.tbl.stack tbody,table.tbl.stack tr,table.tbl.stack td{display:block;width:100%}
  table.tbl.stack{min-width:0!important}
  table.tbl.stack thead{display:none}
  table.tbl.stack tr{padding:10px 14px;border-bottom:1px solid var(--line)}
  table.tbl.stack td{border:0;padding:3px 0;display:flex;justify-content:space-between;gap:12px;text-align:right}
  table.tbl.stack td[data-label]:before{content:attr(data-label);color:var(--muted);font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;text-align:left}
  table.tbl.stack td:not([data-label]){justify-content:flex-end}
}
[data-theme=dark] .ob-n,[data-theme=dark] .chips .cnt{background:#26344d}
[data-theme=dark] .offline-banner{background:#7a2416}

/* Inline icons inside text default to text size (zero specificity — any
   component rule that sizes its svg still wins). */
:where(#view, .modal, .checkout-overlay) svg{width:1.05em;height:1.05em;vertical-align:-.15em;flex:none}
.page-head>p{flex-basis:100%}
.page-head>a:first-child{flex-basis:100%}
@media(max-width:1100px){.mail-split.mail-page #mailDetailEl{display:none}.mail-split.mail-page .mail-list{max-height:none;border-bottom:0}.mail-split.mail-page{min-height:0}}

/* ── operator workspace: global search, dashboards, misc ─────────────────── */
.main-wrap{flex:1;min-width:0;display:flex;flex-direction:column}
.gsearch{position:relative;margin:18px 30px 0;max-width:560px;display:flex;align-items:center;gap:8px;padding:0 12px;height:42px;border:1px solid var(--line);border-radius:11px;background:var(--card)}
.gsearch>svg{width:18px;height:18px;color:var(--muted);flex:none}
.gsearch input{flex:1;border:0;outline:0;background:transparent;color:var(--ink);font-size:.9rem;min-width:0}
.gs-results{position:absolute;top:calc(100% + 6px);left:0;right:0;z-index:50;background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:0 18px 40px rgba(12,26,46,.18);max-height:60vh;overflow:auto}
.gs-row{display:flex;gap:10px;align-items:center;padding:10px 14px;border-bottom:1px solid var(--line)}
.gs-row:hover,.gs-row:focus{background:var(--sky)}
.gs-row b{display:block;font-size:.86rem}.gs-row small{color:var(--muted);font-size:.75rem}
.gs-k{width:30px;height:30px;border-radius:8px;background:var(--sky);color:var(--blue-tx);display:grid;place-items:center;flex:none}
.gs-k svg{width:16px;height:16px}
.gs-empty{padding:14px;color:var(--muted);font-size:.84rem}
.main-wrap .main{padding-top:18px}
.stat-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:12px;margin-bottom:8px}
.stat-grid .stat b{font-size:1.45rem}
.stat.hot b{color:var(--orange)}
.quick-row{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:6px}
.muted{color:var(--muted)}
.sel{padding:8px 10px;border:1px solid var(--line);border-radius:9px;background:var(--card);color:var(--ink);font:inherit;font-size:.84rem}
.age-warn{color:#b26b00;font-weight:700}.age-late{color:var(--red);font-weight:800}
.tk-type{display:inline-flex;gap:6px;align-items:center;text-transform:capitalize}
.pager{display:flex;align-items:center;justify-content:center;gap:12px;padding:12px;font-size:.8rem;color:var(--muted)}
.bars{display:flex;align-items:flex-end;gap:3px;height:150px;overflow-x:auto}
.bar{flex:1;min-width:14px;height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center}
.bar span{display:block;width:100%;background:var(--blue);border-radius:4px 4px 0 0;min-height:2px}
.bar small{font-size:.58rem;color:var(--muted);margin-top:3px;white-space:nowrap}
.type-grid{display:flex;flex-wrap:wrap;gap:6px}
.type-grid .pillf{text-transform:capitalize;min-height:38px}
.photo-drop{display:grid;place-items:center;min-height:120px;border:2px dashed var(--line);border-radius:12px;cursor:pointer;color:var(--muted);font-weight:700;overflow:hidden;background:var(--sky)}
.photo-drop img{max-height:240px;width:100%;object-fit:contain}
.action-btn{text-decoration:none}

/* ── Scan Station ─────────────────────────────────────────────────────────── */
.ss-label{display:block;font-size:.8rem;font-weight:700;margin-bottom:8px}
.ss-row{display:flex;gap:8px;align-items:center}
.ss-input{flex:1;min-width:0;height:52px;padding:0 14px;border:1px solid var(--line);border-radius:12px;font-size:17px;background:var(--card);color:var(--ink);width:100%}
.ss-row .btn{min-height:52px}
.ss-hit{display:flex;flex-direction:column;align-items:flex-start;gap:3px;width:100%;text-align:left;padding:13px 14px;border:1px solid var(--line);border-radius:12px;background:var(--card);margin-top:8px;color:inherit;font:inherit;cursor:pointer}
.ss-hit:hover{border-color:var(--blue-tx)}
.ss-hit span{font-size:.78rem;color:var(--muted)}
.ss-cust{display:flex;justify-content:space-between;align-items:center;margin-top:14px;padding:12px 14px;border-radius:12px;background:var(--sky)}
.ss-cust small{display:block;color:var(--muted);font-size:.78rem}
.ss-sub{margin:12px 0 2px;font-size:.82rem;color:var(--muted)}
.ss-cam{position:relative;margin-top:12px;border-radius:14px;overflow:hidden;background:#000;aspect-ratio:4/3}
.ss-cam.big{aspect-ratio:3/4;max-height:62vh;max-height:62dvh;margin:0 auto 10px;width:100%}
@media(min-width:900px){.ss-cam.big{aspect-ratio:4/3;max-width:760px}}
.ss-cam video{width:100%;height:100%;object-fit:cover;display:block}
.ss-reticle{position:absolute;inset:22%;border:3px solid rgba(255,255,255,.85);border-radius:16px;box-shadow:0 0 0 999px rgba(0,0,0,.35)}
.ss-frame{position:absolute;inset:5%;border:2px dashed rgba(255,255,255,.6);border-radius:10px;pointer-events:none}
.ss-close{position:absolute;top:10px;right:10px;background:#fff!important}
.ss-camerr{position:absolute;inset:0;display:grid;place-items:center;padding:20px;text-align:center;color:#fff;font-size:.88rem;background:rgba(0,0,0,.7)}
.ss-head{display:flex;align-items:center;gap:10px;margin-bottom:12px}
.ss-meta{flex:1;min-width:0}.ss-meta b{display:block;font-size:.95rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ss-meta small{color:var(--muted);font-size:.78rem}
.ss-controls{display:flex;align-items:center;justify-content:center;gap:28px;margin:6px 0 12px}
.ss-shutter{width:76px;height:76px;border-radius:50%;border:5px solid var(--blue);background:#fff;box-shadow:0 0 0 3px #fff inset,0 6px 18px rgba(20,32,52,.3);cursor:pointer}
.ss-shutter:active{transform:scale(.93);background:var(--sky)}
.ss-file{width:52px;height:52px;padding:0;border-radius:50%;cursor:pointer}
.ss-file svg,#ssTorch{width:22px;height:22px}
#ssTorch{width:52px;height:52px;border-radius:50%;padding:0}
.ss-strip{display:flex;gap:10px;overflow-x:auto;padding:4px 2px 10px;scroll-snap-type:x mandatory;min-height:40px}
.ss-thumb{position:relative;flex:none;width:96px;height:128px;border-radius:10px;overflow:hidden;border:1px solid var(--line);background:var(--card);scroll-snap-align:start}
.ss-thumb img{width:100%;height:100%;object-fit:cover}
.ss-srv{display:grid;place-items:center;height:100%;font-size:.7rem;color:var(--muted)}
.ss-n{position:absolute;top:4px;left:4px;background:rgba(11,21,38,.8);color:#fff;font-size:.68rem;font-weight:800;padding:1px 7px;border-radius:8px}
.ss-st{position:absolute;top:4px;right:4px;min-width:22px;height:22px;border-radius:11px;display:grid;place-items:center;font-size:.66rem;font-weight:800;color:#fff;border:0;padding:0 5px}
.ss-st svg{width:13px;height:13px}
.ss-st.ok{background:var(--green)}.ss-st.up{background:var(--blue)}.ss-st.q{background:#8a97a8}.ss-st.err{background:var(--red);cursor:pointer;font-size:.9rem}
.ss-tools{position:absolute;left:0;right:0;bottom:0;display:flex;background:rgba(11,21,38,.72)}
.ss-tools button{flex:1;border:0;background:transparent;color:#fff;font-size:1rem;padding:6px 0;min-height:34px}
.ss-tools button:disabled{opacity:.3}
.ss-foot{position:sticky;bottom:calc(64px + env(safe-area-inset-bottom));display:grid;gap:8px;padding:10px 0;background:var(--bg)}
@media(min-width:821px){.ss-foot{bottom:0}}
.ss-crop{position:fixed;inset:0;z-index:150;background:#0b1526;display:flex;flex-direction:column;padding:env(safe-area-inset-top) 0 env(safe-area-inset-bottom)}
.ss-crop-stage{position:relative;flex:1;display:flex;align-items:center;justify-content:center;overflow:hidden;margin:12px;touch-action:none}
.ss-crop-svg{position:absolute;touch-action:none}
.ss-poly{fill:rgba(36,99,235,.18);stroke:#5b9bff;stroke-width:2}
.ss-handle{fill:#fff;stroke:#2463eb;stroke-width:3;cursor:grab}
.ss-crop-bar{display:flex;gap:8px;justify-content:center;flex-wrap:wrap;padding:10px 12px}
.ss-crop-bar .btn{min-height:48px}
.ss-crop-bar .btn.outline{background:transparent;color:#fff;border-color:rgba(255,255,255,.35)}
.ss-crop-bar .btn.outline.on{background:#fff;color:var(--navy)}
.ss-crop-hint{color:#a9b8cf;text-align:center;font-size:.78rem;margin:0 0 10px}
.ss-done{text-align:center;max-width:520px;margin:20px auto}
.ss-done-ic{width:64px;height:64px;margin:0 auto 10px;border-radius:50%;background:var(--green);color:#fff;display:grid;place-items:center}
.ss-done-ic svg{width:32px;height:32px}
@media(max-width:820px){
  .gsearch{margin:62px 12px 0;max-width:none}
  .main-wrap .main{padding-top:12px}
  .bottom-nav a svg{width:21px;height:21px}
}
[data-theme=dark] .gsearch,[data-theme=dark] .gs-results{background:var(--card)}
[data-theme=dark] .ss-shutter{background:#e2e8f0}

/* ── operator topbar: location selector, notifications, language ─────────── */
.optop{position:relative;display:flex;align-items:center;gap:8px;margin:18px 30px 0}
.optop-sp{flex:1}
.loc-sel{height:36px;padding:0 10px;border:1px solid var(--line);border-radius:9px;background:var(--card);color:var(--ink);font:inherit;font-size:.82rem;font-weight:700;max-width:260px}
.loc-label{font-size:.8rem;font-weight:800;color:var(--blue-tx);background:var(--sky);padding:7px 12px;border-radius:9px}
.icon-btn{position:relative;width:36px;height:36px;border:1px solid var(--line);border-radius:9px;background:var(--card);color:var(--ink);display:grid;place-items:center}
.icon-btn svg{width:17px;height:17px}
.bell-dot{position:absolute;top:7px;right:7px;width:8px;height:8px;border-radius:50%;background:var(--red)}
.lang-btn{height:36px;padding:0 12px;border:1px solid var(--line);border-radius:9px;background:var(--card);color:var(--ink);font-weight:800;font-size:.75rem}
.bell-panel{position:absolute;top:44px;right:0;width:320px;max-width:90vw;background:var(--card);border:1px solid var(--line);border-radius:14px;box-shadow:0 18px 44px rgba(12,26,46,.2);z-index:60;overflow:hidden}
.bell-head{padding:11px 14px;font-size:.72rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);border-bottom:1px solid var(--line)}
.bell-row{display:flex;gap:10px;align-items:center;padding:11px 14px;border-bottom:1px solid var(--line);font-size:.82rem;color:var(--ink)}
.bell-row:hover{background:var(--sky)}
.bell-ic{width:28px;height:28px;border-radius:8px;background:var(--sky);color:var(--blue-tx);display:grid;place-items:center;flex:none}
.bell-ic svg{width:15px;height:15px}
.bell-empty{padding:18px 14px;color:var(--muted);font-size:.82rem}

/* ── unified dashboard ───────────────────────────────────────────────────── */
.head-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.qa-wrap{position:relative}
.qa-menu{position:absolute;top:calc(100% + 6px);right:0;min-width:230px;background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:0 16px 40px rgba(12,26,46,.18);z-index:50;padding:6px}
.qa-menu a{display:flex;gap:10px;align-items:center;padding:10px 12px;border-radius:9px;font-size:.85rem;font-weight:650;color:var(--ink)}
.qa-menu a:hover{background:var(--sky)}
.qa-menu svg{width:16px;height:16px;color:var(--blue-tx)}
.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:12px;margin:4px 0 16px}
.kpi{text-align:left;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:14px 16px;display:flex;flex-direction:column;gap:4px;cursor:pointer;font:inherit;color:var(--ink)}
.kpi:hover{border-color:var(--blue-tx);transform:translateY(-1px)}
.kpi-top{display:flex;justify-content:space-between;align-items:center}
.kpi-label{font-size:.72rem;font-weight:800;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}
.kpi-icon svg{width:17px;height:17px;opacity:.7}
.kpi-number{font-size:1.7rem;font-weight:850;letter-spacing:-.02em;line-height:1.1}
.kpi-foot{font-size:.75rem;color:var(--muted)}
.kpi-foot strong{color:var(--green)}
.kpi.blue{border-top:3px solid var(--blue)}.kpi.purple{border-top:3px solid #765bd1}
.kpi.green{border-top:3px solid var(--green)}.kpi.orange{border-top:3px solid var(--orange)}
.kpi.red{border-top:3px solid var(--red)}
.dash-row{display:grid;grid-template-columns:minmax(0,3fr) minmax(0,2fr);gap:14px;margin-bottom:14px}
@media(max-width:1000px){.dash-row{grid-template-columns:1fr}}
.task-controls{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:12px 14px 0}
.task-controls .sel{flex:1;min-width:160px}
.activity-list{padding:6px 14px}
.activity-item{display:flex;gap:11px;align-items:flex-start;padding:9px 0;border-bottom:1px solid var(--line)}
.activity-item:last-child{border-bottom:0}
.activity-icon{width:30px;height:30px;border-radius:9px;display:grid;place-items:center;flex:none}
.activity-icon svg{width:15px;height:15px}
.activity-copy{flex:1;min-width:0;font-size:.8rem}
.activity-copy small{display:block;color:var(--muted);font-size:.72rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.activity-time{font-size:.7rem;color:var(--muted);flex:none;padding-top:3px}
.legend{display:flex;align-items:center;gap:6px;font-size:.72rem;color:var(--muted);font-weight:600}
.legend-dot{width:9px;height:9px;border-radius:3px;display:inline-block;margin-left:10px}
.chart{display:flex;align-items:flex-end;gap:4px;height:150px;overflow-x:auto}
.chart-col{flex:1;min-width:14px;height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:3px}
.chart-pair{display:flex;align-items:flex-end;gap:2px;height:calc(100% - 18px);width:100%}
.chart-pair span{flex:1;border-radius:3px 3px 0 0;min-height:2px}
.chart-col small{font-size:.56rem;color:var(--muted);white-space:nowrap}
.schedule{padding:6px 14px}
.schedule-item{display:flex;gap:12px;padding:10px 0;border-bottom:1px solid var(--line);font-size:.83rem}
.schedule-item:last-child{border-bottom:0}
.schedule-time{font-weight:800;color:var(--blue-tx);min-width:44px}
.schedule-copy small{display:block;color:var(--muted);font-size:.74rem}
@media(max-width:820px){.optop{margin:60px 12px 0}.gsearch{margin-top:10px!important}.kpis{grid-template-columns:repeat(2,1fr)}.kpi-number{font-size:1.35rem}}

/* ── scan station wizard steps + register progress ───────────────────────── */
.ss-steps{display:flex;gap:0;margin:0 0 16px;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--card)}
.ss-step{flex:1;display:flex;align-items:center;justify-content:center;gap:8px;padding:11px 6px;font-size:.78rem;font-weight:800;color:var(--muted);border-right:1px solid var(--line)}
.ss-step:last-child{border-right:0}
.ss-step i{width:22px;height:22px;border-radius:50%;background:var(--line);color:var(--muted);display:grid;place-items:center;font-size:.68rem;font-style:normal;flex:none}
.ss-step.active{color:var(--navy);background:var(--sky)}
.ss-step.active i{background:var(--blue);color:#fff}
.ss-step.done{color:var(--green)}
.ss-step.done i{background:var(--green);color:#fff}
.ss-kinds{justify-content:center;margin:0 auto 10px;max-width:420px}
.ss-kind{position:absolute;bottom:38px;left:4px;background:rgba(11,21,38,.8);color:#fff;font-size:.62rem;font-weight:800;padding:1px 6px;border-radius:7px}
.progress-wrap{height:10px;background:var(--line);border-radius:6px;overflow:hidden}
.progress-bar{height:100%;width:0;background:var(--blue);border-radius:6px;transition:width .25s}
.progress-caption{display:flex;justify-content:space-between;font-size:.76rem;color:var(--muted);margin-top:6px}
.ss-tools button[title]{font-size:.82rem}
@media(max-width:560px){.ss-step span{display:none}.ss-step{padding:9px 4px}}

/* ── email template editor + branding ────────────────────────────────────── */
.tpl-chips{display:flex;flex-wrap:wrap;gap:6px}
.tpl-chip{background:var(--sky);color:var(--blue-tx);border-radius:8px;padding:4px 9px;font-size:.72rem;cursor:pointer;font-weight:700}
.tpl-chip:hover{background:var(--blue);color:#fff}
.tpl-preview{margin-top:12px}
.pv-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.pv-card{border:1px solid var(--line);border-radius:12px;padding:12px;font-size:.8rem}
.pv-card pre{white-space:pre-wrap;font-family:inherit;font-size:.78rem;color:var(--muted);margin:8px 0 0}
.modal-card.wide{max-width:960px;width:94vw}
@media(max-width:760px){.pv-grid{grid-template-columns:1fr}}

/* ── optimized operator forms ─────────────────────────────────────────────── */
.formgrid{display:grid;grid-template-columns:1fr 1fr;gap:10px 14px}
.form-sec{grid-column:1/-1;font-size:.68rem;font-weight:800;letter-spacing:.09em;text-transform:uppercase;color:var(--blue-tx);border-bottom:1px solid var(--line);padding:14px 0 6px;margin-top:4px}
.formgrid .field{margin:0}
@media(max-width:680px){.formgrid{grid-template-columns:1fr}}

/* compliance inline filters — expandable section inside the toolbar */
.toolbar-filters{width:100%;display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:14px;align-items:end;padding:16px;background:#fff;border:1px solid var(--line);border-radius:12px;margin-top:6px;order:10}
.toolbar-filters[hidden]{display:none}
.toolbar-filters .fl label{display:block;font-size:.68rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:#6b7a8f;margin-bottom:6px}
.toolbar-filters .sel{width:100%;padding:9px 10px;border:1px solid #e4e7ec;border-radius:8px;font:inherit;font-size:.85rem}
#compFilter.active{background:var(--sky);border-color:var(--blue);color:var(--blue-tx)}

/* compliance table — customer initial thumbnail */
.cust-cell{display:flex;align-items:center;gap:10px}
.cust-thumb{flex:none;width:32px;height:32px;border-radius:50%;background:var(--sky,#e8eef8);color:var(--blue-tx,#1f5bd6);display:inline-flex;align-items:center;justify-content:center;font-size:.82rem;font-weight:800}

/* ── grid/list view toggle + entity cards ─────────────────────────────────── */
.view-toggle{flex:none}
.view-toggle button{width:32px;height:30px;min-height:30px;padding:0;display:grid;place-items:center}
.view-toggle button svg{width:15px;height:15px}
.result-count{color:var(--muted);font-size:.78rem;white-space:nowrap;margin-left:auto}
.entity-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(255px,1fr));gap:12px;padding:14px}
.entity-grid.flush{padding:0}
.ecard{display:flex;flex-direction:column;gap:9px;padding:15px;background:var(--card);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);min-width:0}
.ecard[data-href]{cursor:pointer}
.ecard[data-href]:hover{border-color:#b9cbe8}
.ecard-top{display:flex;gap:11px;align-items:center;min-width:0}
.ecard-av{width:42px;height:42px;flex:none;border-radius:10px;background:var(--sky);color:var(--blue-tx);display:grid;place-items:center;overflow:hidden;font-weight:800;font-size:.85rem}
.ecard-av img{width:100%;height:100%;object-fit:cover}
.ecard-av svg{width:19px;height:19px}
.ecard-id{flex:1;min-width:0}
.ecard-id b{display:block;font-size:.9rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ecard-id small{display:block;color:var(--muted);font-size:.75rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ecard-meta{display:grid;gap:3px;font-size:.77rem;color:var(--muted)}
.ecard-meta .m{display:flex;justify-content:space-between;gap:10px}
.ecard-meta .m b{color:var(--ink);font-weight:650;text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ecard-badges{display:flex;gap:5px;flex-wrap:wrap}
.ecard-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:auto;padding-top:4px}
.ecard-actions .btn{flex:1 1 44%}
[data-theme=dark] .ecard[data-href]:hover{border-color:#3b5a8a}
/* page-head action slot — right-aligned on desktop, wraps to its own line on mobile */
.page-head .head-actions{margin-left:auto;align-items:center}
/* tiny screens: entity cards always single column */
@media(max-width:360px){.entity-grid{grid-template-columns:1fr;padding:10px}}